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Thread: Great Customer Service

  1. #1
    Janet & Adam
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    Great Customer Service

    We just wanted to take a moment to commend Dorian, Adam and Bart on their exceptional customer service. We had a 7 piece granite installation, the largest piece being darker in color. Without any hesitation, they were willing to take the piece back (5 men needed to carry this piece) and try and lighten it. When the stone didn't match, another piece was cut and delivered.. We selected this company because we heard of their reputation of making things right if they weren't. Dorian was

  2. #2
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    Red face Great Customer Service (Cont.)

    Quote Originally Posted by Janet & Adam View Post
    We just wanted to take a moment to commend Dorian, Adam and Bart on their exceptional customer service. We had a 7 piece granite installation, the largest piece being darker in color. Without any hesitation, they were willing to take the piece back (5 men needed to carry this piece) and try and lighten it. When the stone didn't match, another piece was cut and delivered.. We selected this company because we heard of their reputation of making things right if they weren't. Dorian was
    Continued...............Dorian was exceptional on follow-up, keeping us informed of the progress, and continues to be with additional customer support. I would recommend this company to anyone.
    Adam and Janet Notarfrancesco

  3. #3
    Staff Derek's Avatar
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    Apr 2010
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    New Jersey
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    Dear Janet and Adam,

    Thank you for choosing Marble.com as your countertop supplier and fabricator. It makes us very happy to hear that you are satisfied with your project and enjoying your new counters. We strive to provide excellent customer service every step of the way and each project that is done is truly a rewarding experience for us.

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